Droom’s ECO Establishes Trust Through Seamless Customer Experience

ECO, Droom’s proprietary vehicle inspection service, has paved its way to become one of India’s largest doorstep inspection services. With 1400+ certified inspectors on its platform, this initiative by India’s first and largest pioneering online automobile transactional marketplace has an incredible geographic reach of over 500+ pin codes across the country. Droom is a Singapore Holding Company with subsidiaries in the US and India, which has so far raised close to $125 million dollars over six rounds of funding.

The leading online automobile marketplace has allocated INR 25 crores of funds specifically to achieve its growth objectives pertaining to ECO inspection. Through these measures and dedicated efforts, Droom strives to establish the services provided by ECO as the industry standard benchmark for inspection and certification services. Since the last two months, Droom has been successfully running a pilot for its owned and operated models in Delhi and NCR.

Sandeep Aggarwal, Founder and CEO, Droom said that ECO is India’s most scientific, data-driven and comprehensive vehicle inspection service. They are overwhelmed by the response ECO has been receiving and strive to continually provide their customers with seamless experiences. They see ECO as a key facilitator of establishing trust and transparency among their customers regarding the buying and selling condition of vehicles on their core marketplace and are looking to invest in the emerging technological advancements in this segment of Droom, he said.

With an aim to further strengthen its grip on quality control, SLA (Service Level Agreement) adherence and delivering world-class customer experience through its doorstep vehicle inspection services, Droom has set up an in-house team of ECO inspectors on owned and operated model. These trained technicians, referred to as ‘ECO Ninjas’, can read and write in English, have an educational degree in automobile servicing from any of the top ITI/Polytechnic/Vocational Training institutes in the country, and are ECO-certified after taking extensive tutorials and passing an online test.   

ECO also developed a customized enterprise solution for Banks for loans, Insurance companies for break-in Insurance renewals and Large cab aggregators such as Uber and Ola. Droom has already signed up with some of the leading Banks to offer its inspection services around vehicle financing of Used vehicles.

Droom is also planning to venture into independent inspection services through ECO wherein people can purchase and avail the services and get their vehicles certified without listing them on Droom. Furthermore, Droom envisions to gradually scale across all major cities in the country with 500+ in-house technicians, eventually setting up a combined capacity of 1000+ inspections per day in the long run.